At eyehold, we strive to provide you with the best quality optical products and an excellent shopping experience. We understand that there might be occasions when you need to return or exchange a product. Please read our online refund and return policy carefully to ensure a hassle-free process:

1. Eligibility for Returns/Exchanges

  • We accept returns or exchanges within 14 days from the date of delivery.
  • The item must be in its original condition, unused, and in its original packaging.
  • Products that have been custom-made or altered specifically for you are not eligible for return or exchange unless there is a manufacturing defect or damage.
  • Proof of purchase (order confirmation or receipt) is required for all returns/exchanges.

2. Refund/Exchange Process

  • To initiate a return or exchange, please log into your account on our website and go to the Order History section.
  • Select the order containing the item you wish to return and follow the provided instructions to request a return or exchange.
  • Pack the item securely in the original packaging and include a copy of the order confirmation inside the package.
  • Ship the item to the address provided in the return instructions.
  • Once we receive the returned item, we will process your refund or exchange within 10-14 business days.

The complete refund process normally takes about 10-15 working days.

This includes time for product pickup, quality inspection, confirmation & refund initiation.

Check all refund modes available & timelines below:

PAYMENT MODE-REFUND PROCESSING TIMELINE (FROM THE DATE OF ORDER CANCELLATION)

Credit Card(10-14 Working Days)

Net Banking(10-14 Working Days)

Debit Card(10-14 Working Days)

COD(10-14 Working Days)

UPI More than 10-14 Working days.

3. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 48 hours of receiving the product.
  • We will arrange for a replacement or a refund, depending on your preference.

4. Prescription Eyewear

  • Prescription eyewear, including eyeglasses and contact lenses, are custom-made according to your specific prescription and are non-refundable. However, they are eligible for replacement if there is a manufacturing defect.

5. Non-Returnable Items

  • Certain items, such as gift cards are non-returnable.

6. Customer Responsibility

  • It is the customer’s responsibility to ensure the accuracy of the prescription provided for prescription eyewear.
  • Customers are responsible for the cost of return shipping, except in cases of damaged or defective items.

7. Contact Information

  • For all return/exchange inquiries
  • Email: eyeholdeyewear@gmail.com
  • Phone: 9762542016

By purchasing on the eyehold website, you agree to adhere to this return policy. We reserve the right to modify or update this policy at any time without prior notice.

Thank you for choosing eyehold for your optical needs. We appreciate your business and are here to assist you with any questions or concerns regarding our products and services.

Sincerely,

eyehold

eyeholdeyewear@gmail.com

9762542016